Terms & Conditions

The High Tea Hire Co.

ABN: 37694526159

The High Tea Hire Co. Terms & Conditions of Hire

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DEFINITIONS

  1. The ‘Hire Company’ is The High Tea Hire Co.

  2. The ‘Client’ is any person, company or corporation or it’s representative hiring equipment from the ‘Hire Company’

  3. The ‘Event Date’ is the day of the event supplied by the ‘Client’ to the ‘Hire Company’

  4. The ‘Equipment’ refers to all china, glassware, cutlery, linen, props and packaging supplied to the ‘Client’

  5. The ‘Hire Period’ refers to the entire time the ‘Equipment’ is in the ‘Clients’ possession, as agreed with the ‘Hire Company’

 

QUOTATION

All quotations provided are valid for 14 calendar days.  Only once the booking deposit has been paid will the hire company reserve equipment.

 

BOOKING & DEPOSIT

To secure a particular date and equipment the client is required to pay a 50% booking desposit. Payment of the booking deposit constitutes that the client fully understands and accepts these Terms and Conditions.

 

HIRE PERIOD

The standard hire period is based on collection/delivery of the equipment the day prior to the event date and return of items the day after the event date. Weekend event hires are collected Friday and returned Monday, unless otherwise agreed by the hire company.

Late returns will incur a late fee, charged at 20% of the total hire cost per calendar day, unless agreed otherwise by the hire company. The client will receive a late fee invoice payable within 7 days.

 

PAYMENT

The hire company accepts American Express, Visa and MasterCard credit and debit cards, along with Apple Pay, Android Pay and Samsung Pay mobile wallets.

Final guest numbers and payment of the invoice balance is due 7 days prior to the event date.

The client agrees to provide the hire company with the client’s credit card number, expiry date and any other information that may be necessary to debit the client’s credit card in accordance with these Terms & Conditions. Subsequent charges for loss, damage, repairs, late fees or other expenses are to be paid within seven days of the relevant invoice being issued. The client authorises the hire company to debit the client’s credit card with the balance of the relevant invoice if the client has not paid that amount within seven calendar days of the date of the relevant invoice.

 

DELIVERY, COLLECTION, SET UP & PACKDOWN

Clients are welcome to collect equipment from our home studio in Innaloo to avoid any additional delivery/collection fees

The hire company offer a delivery and collection service within a 25km radius of the Innaloo, Western Australia. If the client requires both delivery and collection of hire equipment the cost of $80. If only a delivery or collection is required, the cost is $40.  For delivery/collection further than 25km please contact the hire company to discuss pricing.  Delivery/collection services need to be requested at the time of quotation.

Please note that if delivery/collection service is requested, the client needs to ensure parking is provided within a close vicinity to the event. If the event venue is within a gated or multistory complex, the client will need to meet the hire company driver with a trolley and accompany them to the specific event location.

It is the responsibility of the client to set up and pack down their hire. If the client requires the hire company to set up and/or pack down this needs to be requested at the time of quotation and an additional charge will be included based on hire quantity.

 

RETURN OF EQUIPMENT

The cost of hire includes the hire company doing the washing up. As the washing up will take place at the hire company’s premises, the client is responsible for wiping all excess food and drink from equipment so they can be repackaged cleanly for return. Removal of food and drink residue ensures hire equipment is returned without mould growth or permanent staining as well as making sure that the custom made boxes and containers remain hygienic and undamaged for future hire. Damaged boxes and containers will be deducted from the bond.

If preferred, the client is welcome to wash up. Please ensure all crockery, cutlery and vintage glassware are hand washed only with mild detergent and a soft sponge. No items are to be cleaned in a dishwasher, or with the use of abrasive products, as this can damage the delicate gold gilding on the vintage equipment.

Candlesticks and candelabras are to be returned wax free.

Vintage linen must be washed using a cool delicate cycle. No linen must be dried in a tumble dryer. 

 

INSPECTION, BOND & DAMAGES

Bond amounts are as follows:

Up to a $500 hire = $200 bond

$500-$1000 hire = $300 bond

$1000+ hire = 50% of total hire bond

 

Bond money will be refunded during the week post event, once items have been carefully inspected to ensure there are no cracks/chips, breakages or items missing.

Broken, damaged and missing items are charged according to the hire company’s replacement schedule issued to the client at time of booking. Should charges exceed the bond amount the client will be issued with an invoice for the balance which will be payable within seven days.

The majority of the hire equipment is vintage and used, therefore reasonable signs of wear and tear will show, as they are continual hire items. All equipment is carefully inspected, cleaned and counted prior to dispatch, however it is the client’s responsibility to check all the ordered equipment on delivery or collection and notify the hire company of any discrepancies. In order for the hire company to resolve any issues, such as a damaged item or shortage, the client must notify the hire company within the five-hour timeframe.

The client acknowledges that it is aware of the proper use for which the equipment hired is designed and agrees to use in this manner.

If a breakage happens to occur, it is the client’s responsibility to collect the broken item (only if safe to do so) and return to the hire company. If it is not possible or unsafe to collect (for example a shattered vase or glass) the client is responsible for emailing photographs of the broken item to the hire company for the purpose of inventory records.

 

CANCELLATION

A client may cancel at any time up to 7 days prior to the collection/delivery date and receive a full refund, minus a $50 cancellation fee. A valid cancellation by the client must be via email and acknowledged via email by the hire company.

Any cancellations with less than 7 days notice will be charged 100% of the total hire cost.

Booking deposits are non-transferrable.

If due to unforeseen circumstances the hire company is unable to provide the agreed equipment the client will receive a full refund of any payments made.

 

OWNERSHIP

The equipment supplied for hire remains at all times the property of the hire company.

 

RELEASE & INDEMNITY

The client hereby releases the hire company from, and agrees to indemnify the hire company in respect of any third party claims, action, suits, demands, costs and expenses for damage or injury to person, death, loss of income or damage caused to the client or its property arising directly or indirectly out of the hire or use of the equipment by the client or these terms.

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